What to do
Reading a page collects nothing
No analytics, no tag manager, no tracking pixel, no session recorder, no advertising network. The pages themselves are static files, and reading them stores nothing. The support chat is the exception: if you open it and send a message, that conversation is stored.
Search stays on this server
The search box sends your query to this site's own domain. It is answered by a search index running on the same machine that serves the pages. Your query is not sent to any other company.
The provider map is loaded from Google
On the provider page you can switch from the list to a map. That map is Google Maps. Loading it tells Google your IP address and where the map is centered, and if you used the exact-location button, the center is where you are. Nothing loads until you press the button that says so; switching to the map view is not enough. The list view shows the same providers with the same distances and contacts nobody.
Translation sends the page to Google
Choosing a language other than English loads Google Translate and passes the page you are reading to Google, along with your IP address. On this site that page may name a procedure or a denial. Google's handling is governed by Google's privacy policy, not this one.
Translation is off until you turn it on
The Google script is not loaded when a page opens. It loads only when you open the language menu. If you never open it, this site makes no request to Google at all.
Turning it back off
Choose English from the same menu. That clears the translation cookie and reloads the page in English.
What the server records
The web server keeps ordinary access logs: the page requested, a timestamp, your IP address, and your browser's user-agent string. They are not linked to any identity, are not shared, and are rotated daily with only the last 14 kept — so nothing survives much past a fortnight. Retention is the part that matters: for someone in a hostile household or jurisdiction, an address plus a page plus a timestamp is the record that could be compelled, and what no longer exists cannot be.
The lookup tools say the thing you type goes to this site's own server and that path keeps no log — that is about the API request carrying your search term, which is not logged. The access log above records the page request that loaded the tool, not what you typed into it. Both are true and they are about different requests.
The search endpoint is rate-limited by IP address to keep it available. That check happens in memory and is not written to a profile.
What this site does not have
There is no login for readers, no newsletter, and no marketing database. The templates are text you copy or download and then fill in wherever you write — your email, a word processor, or paper. There is nothing on this site to type them into, so nothing you put in one reaches us.
The chat, and the letters it can write
The support chat can write an appeal letter for you as a Word document. To do that it asks for your name, address, phone number, member ID, claim number and the details of your denial. This is the most sensitive information anywhere on this site, so here is exactly what happens to it.
The letter is written to a file on this server and you get a link. The link is not guessable — the file name carries 24 random characters — and the folder cannot be listed. But the link itself is not protected by a password: anyone who has it can download that letter, so treat it like the document it is and do not forward the link to anyone you would not send the letter to.
The file is deleted seven days after it is made, along with the copy of your answers kept to allow edits. Download it. Once it is gone this site cannot get it back for you, which is the intended trade.
The conversation is kept longer, and on its own clock. Everything you type into the chat — including every detail you put into the form — is stored in this site's database and deleted after ninety days. That is a scheduled job that runs every night, not an intention. If ninety days is longer than you want those details to exist, do not put them in the chat: copy or download a template instead and fill it in yourself, which sends nothing to this site at all.
The chat is the one part of this site that stores what you SEND it. Reading a page still creates only the ordinary server log described above — a page request, a timestamp, an IP address, kept fourteen days — and nothing tied to a name.
What this site cannot protect
Your browser history, your device, your network, and anyone with access to them are outside anything this site controls. So is the fact that the domain name appears in your address bar and browsing history. If that matters for your situation, a private window and a device you control are worth more than anything a website can offer you.
Links out
This site links to other organizations — advocacy groups, regulators, legal-aid resources. Following a link takes you to their site, under their policies. The site sets a no-referrer policy, so those destinations are not told which page you came from.
Common questions
- Can you delete my chat and my letter?
- Write to [email protected] with enough detail to find it and it will be deleted. Letters delete themselves after seven days and conversations after ninety, so it will go on its own eventually; ask if you want it gone sooner. There is no automated way to do this from the chat, which is an honest limitation rather than a design choice — if that changes, this page changes with it.
- Does this site use cookies?
- None on a first visit, and none this site sets for its own purposes. A theme preference if you switch between light and dark; a Google translation cookie if you choose a language; and Google may set its own if you load the provider map. The last two are Google's, governed by Google's privacy policy rather than this one.
- Can I use the site without involving Google at all?
- Yes. Do not open the language menu. The Google script is loaded on demand, so if you never open it, no request to Google is made.